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Privacy Policies

📄 Privacy Policy

Effective Date: July 22, 2026

Last Updated: July 22, 2026

📌 IMPORTANT NOTICE AT A GLANCE

  • Business Discovery Platform: Market is a business discovery and local marketplace platform. It is NOT a general social media or entertainment app.

  • Strict Content Guidelines: Users and Business Owners are strictly restricted to posting only genuine business-related content, products, and services.

  • No In-App Payments for Appointments: Market facilitates appointment scheduling only. All financial transactions occur directly between the customer and the business outside the app.

1. Introduction

  • What is Market App: Market is a digital platform designed to bridge the gap between local consumers and local businesses. It allows users to discover nearby businesses, view business posts, watch promotional short videos, browse catalogs, and schedule appointments or Bookings. The platform is owned, operated, and maintained by NexHub Platforms.

  • Importance of Privacy: We respect your privacy and understand that handling your data responsibly is critical to building trust. We employ industry-standard security measures to safeguard your information.

  • Who is covered by the Policy: This Privacy Policy applies to all users, consumers, registered business owners, and visitors using the Market mobile application and website.

2. Definitions

  • User: Any individual who downloads, accesses, or uses the Market application to discover local businesses or book appointments.

  • Business Owner: Any user who registers, creates, or manages a business account to list products, services, and promotional content.

  • Business Profile: The public-facing digital storefront on Market containing information about a registered business.

  • Promotional Content: Any business-related post, photo, product image, catalog, or short promotional video uploaded by a Business Owner.

  • Appointment: A scheduled booking request made by a User to a Business Owner through the Market platform.

  • Business Listing Service: The core functionality provided by Market to enable businesses to be discovered based on location, categories, and subscription status.

3. Information We Collect

A. Personal Information

  • Name

  • Email

  • Phone Number

  • Profile Photo

  • Unique User Identifier (User ID)

B. Business Information

  • Business Name

  • Category & Description

  • Address & Exact Geo-Location data (Latitude & Longitude)

  • Contact Number

  • Working Hours, Official Logo, and Business Images

C. User Generated Content

  • Business Posts & Promotional Short Videos

  • Images, Catalogs, Product Details & Services Pricing

D. Appointment Information

  • Booking details (Date, Time, Customer Name, Contact Number)

  • Appointment status (e.g., Pending, Confirmed, Cancelled)

  • Note: Market only facilitates scheduling. No appointment payment data is collected.

E. Device Information

  • Device model & hardware specifications

  • Android version & OS Version

  • App version & preferred language

  • System crash reports & performance logs

F. Usage Information

  • Search history & search queries within the app

  • Viewed businesses, viewed posts, and promotional short videos

  • Interactive clicks, feature usage statistics, and app analytics

4. Why We Collect Information

We collect and process your information for the following purposes:

  • Account Creation: To register and manage User and Business Accounts securely.

  • Business Discovery: To display, list, and promote local businesses to nearby users.

  • Appointment Booking: To facilitate seamless appointment scheduling between customers and businesses.

  • Maps & Navigation: To render interactive map locations and calculate routing directions.

  • Security & Fraud Prevention: To verify user authenticity, enforce platform safety, and detect/prevent fraudulent activities.

  • Performance Improvement: To improve our search algorithms, application stability, and overall user experience.

5. Location Data

  • Nearby Businesses: We collect current device location (with your explicit permission) to discover and display businesses operating near you in real-time.

  • Directions: Business location coordinates are displayed on interactive maps to help users easily navigate to physical storefronts.

6. Permissions

To provide a seamless experience, Market requests the following device permissions:

  • Camera: Required to take real-time photos and videos for profile pictures, business posts, and product updates.

  • Phone/Call:Required to enable users to directly call listed business owners through their device’s native dialer and cellular network, facilitating effortless business inquiries and seamless communication.

  • Microphone: Required only while recording promotional business videos.

  • Notifications: Required to send appointment status reminders, business updates, and administrative alerts.

  • Photos / Media / Storage: Required to select and upload photos, videos, and catalogs from your device gallery.

7. Business Listing Visibility

  • Public Listing Activation: Once a Business Listing is active, details such as Business Name, Logo, Address, Description, Products, Services, Promotional Posts, and Short Videos will become publicly visible to all users across the Market Application.

  • Content Rules (Entertainment Prohibition): Media must be strictly business-related. Personal entertainment, comedy clips, personal vlogs, political content, or unrelated media are strictly prohibited.

8. Business Communication & Appointment Settings

Business owners can configure their Business Profile settings, including whether customers are allowed to contact them by phone and whether appointment booking is enabled or disabled. These settings are managed solely by the business owner and determine how customers can interact with the business through the Market platform.

9. Data Sharing

We do not sell your personal data. However, data may be shared under the following specific circumstances:

  • Service Providers: Shared with trusted third-party cloud and technology service providers essential for operating the app.

  • Legal Requirements & Law Enforcement: We will share user details, IP addresses, and activity logs with law enforcement agencies or cyber crime divisions if required by law, court order, or in cases involving illegal activities (such as CSAM).

  • Business Transfers: In the event of a merger, acquisition, or restructuring, user data may be transferred as part of business assets.

10. Third-Party Services

Market integrates trusted third-party infrastructure components:

  • Firebase Authentication: Secure login and identity management.

  • Cloud Firestore & Firebase Storage: Secure database hosting and media storage.

  • Firebase Cloud Messaging (FCM): Push notification delivery.

  • Firebase Crashlytics & Analytics: App performance tracking and crash monitoring.

  • Razorpay / Payment Gateways: Used strictly for platform business listing activation payments which is (Not for customer appointment payments).

11. Data Security

We enforce robust safety measures to keep your data safe:

  • Encryption: Data transmission is secured using Secure Socket Layer (SSL/TLS) encryption.

  • Secure Storage: Data is stored in restricted, enterprise-grade cloud servers with strict Firebase Security Rules.

  • Access Control: Restricted backend access limited strictly to authorized personnel.

12. Content Moderation

⚠️ STRICT CONTENT RESTRICTION, MODERATION & LEGAL ACTION

  • Automated & Manual Review: Market utilizes automated scanning tools, and manual review systems to scan uploaded images, videos, text, and documents.

  • Zero Tolerance for Adult & Obscene Content: Uploading sexually explicit, pornographic, or adult content is strictly prohibited.

  • Minor / Child Sexual Abuse Material (CSAM): Uploading any adult content involving minors (CSAM/CSAE) will result in an immediate permanent account ban without prior notice.

  • Reporting to Authorities: In cases involving minor-related adult content or severe illegal activities, Market will proactively report your user data, IP address, and activity details to law enforcement agencies and cyber crime divisions. You may face severe prosecution under applicable laws.

  • Immediate Removal: Violating media or profiles will be removed immediately without prior notice.

13. Data Retention

  • Retention Period: We retain your personal data as long as your account remains active or as required to deliver our core services.

  • Subscription Inactivity: Even without an active paid business subscription, business owners retain account access to manage, edit, or delete their stored data.

14. Account Deletion

  • Deletion Request: Users can request permanent account deletion via app settings or by contacting customer support.

  • Deletion Effect: Upon receiving an account deletion request: All associated business profiles, promotional posts, videos, catalogs, and appointment records will be permanently purged from our primary servers.

15. Children's Privacy

Market is intended for use by individuals who are at least 13 years of age (or the legal minimum age in your jurisdiction). We do not knowingly collect personal data from children under 13. If discovered, such data will be immediately erased.

16. Policy Updates

We may update this Privacy Policy periodically to reflect legal or service changes. Material updates will be notified via in-app announcements, and the "Last Updated" date at the top will be refreshed accordingly.

17. Contact Information

If you have any questions, concerns, or data requests regarding this Privacy Policy, please reach out to us:

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